FAQs
Frequently Asked Questions
What Shipping Methods Are Available?
We offer a variety of shipping methods to meet your needs, including standard, express, and international options. Delivery times and costs may vary based on your location and the chosen shipping method. For more details, visit our Shipping Policy page.
Do You Ship Internationally?
Yes, we do ship internationally! We proudly offer worldwide shipping to bring our products to customers around the globe. Shipping rates and delivery times may vary depending on your location. Please check our Shipping Policy for more details or contact our customer service team for specific inquiries.
How Long Will It Take To Get My Parcel?
Delivery times may vary based on your location and the shipping method chosen. Typically, orders are processed within [6] business days, and you can expect your parcel to arrive within [3] to [6] business days after processing. You will receive a tracking number once your order has been shipped to monitor your parcel's progress. For more specific details, please check our shipping policy or contact our customer support team.
What Payment Methods Are Accepted?
We accept a variety of payment methods to ensure a smooth and convenient shopping experience. These include major credit and debit cards, digital wallets, bank transfers, UPI, and popular payment gateways. For more details, please refer to our checkout page.
Is Buying On-Line Safe?
Yes, buying online is safe with us. We use secure payment gateways, SSL encryption, and follow strict data protection policies to ensure your personal and financial information is always protected. Shop with confidence knowing your security is our top priority.
How do I buy dry fruits online from Al Naqi?
Placing an order at Al Naqi is easy!
Select the product → choose pack size → add to cart → pay by UPI/Netbanking/Credit-Debit/COD → receive order confirmation & tracking link.
Step-by-step guide
- Visit the product page (example: Kashmiri kagzi almonds ).
- Choose weight/variant and click Add to Cart
- Go to checkout & choose payment (UPI, netbanking, card).
- After payment, you’ll get an email & SMS with the tracking link. For bulk orders, contact info@alnaqi.in
How Can I Cancel Or Change My Order?
To cancel or change your order, please contact our customer service team as soon as possible. Once an order is processed, modifications can be done before 24 hours after booking your order, but we will do our best to assist you. For further details, refer to our cancellation and modification policy.
Do I need an account to place an order?
You just need to login at our platform before placing your order.
How Do I Track My Order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our website or the courier's tracking portal. Simply enter the tracking number in the designated field to view the current status and estimated delivery date of your order.
How Can I Replace a Product?
If you find any issues with our product, you can replace it:
Perishable items may be eligible for replacement if quality issues are reported within 24 hours, accompanied by photos and order details.
How to claim:
- Email info@alnaqi.in with the order ID, photos & issue description.
- You can also WhatsApp us at chat
- We review and offer a replacement based on the case.
Are your Kashmiri almonds, honey, and walnuts authentic?
Yes, our Kashmiri almonds, honey, and walnuts are 100% authentic
We source directly from Kashmiri growers and certified vendors, and we perform quality checks for freshness and purity.
Sourcing & Verification
- Direct partnerships with Kashmiri farms and cooperatives.
- Every lot is hand-picked, undergoes visual & moisture checks, and lab testing.
- Look for our authenticity seal on products like Kashmiri Acacia Honey
What pack sizes and price ranges are available?
You can filter the price range and size in the product variation sidebar.
We offer 100g, 250g, 500g, 1kg, and bulk/wholesale packs.
Some popular variations according to weight and color:
- Kashmiri Mamra Almond Kernels : 1 kg
- Afghani Dry Figs ( Anjeer ) : 250 g
- Black Morels (gucchi wild mushrooms): 100 g
- Kashmiri walnut kernels brown : 500 g